Our ultimate goal as a business is to provide a good service to our customers. We want them to come back time and time again to our company. After all, it’s the best way to ensure we make money, so the company has a long and fruitful future. However, it can be harder than it looks to keep customers happy. Therefore, here is the secret to keeping customers happy.

 

Always stick to your word

 

It’s easy to big up your company and the service you provide during the initial meeting with your client. After all, you want them to sign the contract so that you have extra work for your company. So you might offer them a service which is beyond their expectations. But it’s so important that you make sure you stick to your word when it comes to what you can provide. Otherwise, it will lead the customer to feel disappointed if they don’t get what you said they would. In fact, they might feel duped, and then your company might get a bad rep in the industry. You might struggle to then get any work from other businesses. After all, if they speak to the customer you let down, it could put them off working with you! Therefore, make sure you are honest in meetings about what you can do. Be realistic with deadlines and the work you can provide. And then you can ensure you keep the customer happy, and it will be more likely they will return!

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Customer Relationships

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In the initial phases of any business, your main focus will be on capturing the attention of potential customers. You will seek new sales, new opportunities, new ways to market to people to increase your turnover. You’re right at the beginning of your business journey so, of course, you’re going to want to bring in new business to allow you to hit the ground running and provide vital funds to allow you to expand.

 

There will rarely be a point when a business thinks to itself: “okay, that’s enough new customers now”. Having too much business is one of the perfect dreams of most entrepreneurs, so for most people, new business coming in is always going to be a sign of a healthy, thriving enterprise. However, there will be a point in the life of your business where you turn your attention not just to finding new customers, but to retaining the ones you already have.

Read More Customer Retention: Common Questions Answered

Customer Relationships

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There are small legal problems, and then there are the sort of legal problems that can nip a startup in the bud. We’re going to take a look at four common but deadly legal mistakes new businesses often make. Make sure they’re not a part of your business model!

 

Lax health and safety

 

This shouldn’t even require mentioning, but the fact is that there are a stunning number of businesses out there that aren’t paying enough attention to health and safety. I couldn’t name a job I’ve worked before now that didn’t have the occasional lapse in what should be fairly standard health and safety practices. If you don’t provide adequate protection for your employees, then you may be the target of an expensive lawsuit should something unpleasant happen. And, depending on your cash reserves, this could kill your business.

Read More Don’t Let These Legal Errors be the End of Your Business!

Small Business

Anybody that has ever worked in an office will tell you that those eight hours a day are not always spent in the most productive of ways. Some of you may well spend all day working hard, but you probably know plenty of people that don’t. There are so many distractions these days and it can be difficult to stop people from wasting time on their phones or online. For an employer, this is a big problem because you are effectively paying people to do nothing and even if it’s only for a small amount of time each day, that all adds up over the year. It won’t make you the most popular boss in the world but putting in measures to increase productivity is the best thing for your business. Here are a few ways that you can do it.

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Don’t Pile Too Much Work On

 

Lack of productivity isn’t always the fault of your employees. One of the reasons that they might be lacking focus is because they have too much work piled on. If you are getting your employees to do extra work on top of their normal duties then it is harder for them to concentrate on their main work. Use contract office cleaning services instead of having your employees do it themselves, and make sure that you have admin staff that can deal with the tasks that often cause things to clog up. That way, everybody can deal with one specific job and do it properly, rather than spreading themselves too thin.

Read More How Much Time Are Your Employees Wasting?

Productivity

For the purpose of this post, we’re going to presume you’ve recently launched a new company. Maybe your firm exists within the manufacturing market, and you want to ensure you make all the right moves. Well, today, we’re going to discuss all the benefits of outsourcing engineering. Sure, you can still assemble your products in-house. However, you could see immense success if you begin to outsource some of the time-consuming tasks. That could apply to the creation of essential parts or anything else of that nature. Your workers spend enough time creating your products. They don’t need to double their workload by making the parts too.

 

  • You will stand the best chance of saving money

 

There is a common myth about outsourcing that I want to dispel right now. Some people believe that it costs more to outsource than performing the job in-house. In 99% of instances, that is not true. The company you use will undoubtedly employ lots of experts with the best skills. They will also have access to the best equipment possible. Brands that provide a CNC milling service or something similar could help you to save a fortune. Just think about it for a moment. If you wanted to perform that task, you might have to spend thousands on new machinery. So, you will nearly always manage to cut back if you outsource.

 

  • You will get the best people for the job

Read More The Benefits Of Outsourced Engineering

Productivity

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Expanding overseas is a great way to grow your business and make more money, but the language barrier can put many business owners off from doing so, or if they do decide to go ahead, it can make running a successful business overseas more difficult than it really needs to be.

 

If you’re a business owner and you’re interested in starting up new operations overseas, and you want to get it right from the get-go, here are some tips to help you manage the language barrier effectively:

 

Choose a Few Markets

 

It’ll be much easier to deal with any language barriers and communication problems if you narrow down your expansion efforts to a few key countries, instead of trying to expand everywhere. If you concentrate just on the markets that you’re likely to succeed in most, in the first instance, you’ll have a much easier time managing different languages.

Read More Don’t Let Language Stop You from Expanding Overseas

Small Business

If your business is on the cusp of greatness, then it’s extremely important to capitalise on your growth spurt and take advantage of your moment of fame. However, even if your business is selling plenty of products and garnering a lot of media attention, there’s still a possibility that you’ll slip up and fail. It’s incredibly easy and disheartening to see a business go from 100 to 0, so here is a couple of ways to manage your business’s growing pains.

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Failing to manage growth

 

There are hundreds of ways to manage your business, but if you aren’t able to cope with the growth then it’s hard to ever get a foot in the door of the industry. In order to manage your increased growth, you’ll need to hire more employees to help you manage your business, but it’s also useful to consider SAP for growing business. Cloud applications and software are perfect solutions for a small business that is aiming to become larger, so don’t neglect their importance in your growth.

Read More Managing the Growing Pains of a Promising Business

Small Business