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If there is one thing that is the center of all business planning, it’s the customer experience. Businesses want customers to fall in love with them and they do whatever they can to make that happen. It’s the little details that a customer will remember – the help that was offered when packing bags at the checkout. The support and patience from a website service that helped a customer understand how to get online. When customers feel good about how you treat them, they will continue to be loyal to your business.

However, customer relationships are also brought under the spotlight for another reason. The question of their importance comes up often, depending on the nature of the business. Should you choose to put something else in your company above the needs of the customer, then you are effectively shunting customers to your competition. So, to answer the question, yes – customer relationships are vital to the survival of a business. On that note, how can you as a company offer an outstanding customer experience?

Read More Customer Relationships: Are They Really That Important?

Customer Relationships

Our ultimate goal as a business is to provide a good service to our customers. We want them to come back time and time again to our company. After all, it’s the best way to ensure we make money, so the company has a long and fruitful future. However, it can be harder than it looks to keep customers happy. Therefore, here is the secret to keeping customers happy.

 

Always stick to your word

 

It’s easy to big up your company and the service you provide during the initial meeting with your client. After all, you want them to sign the contract so that you have extra work for your company. So you might offer them a service which is beyond their expectations. But it’s so important that you make sure you stick to your word when it comes to what you can provide. Otherwise, it will lead the customer to feel disappointed if they don’t get what you said they would. In fact, they might feel duped, and then your company might get a bad rep in the industry. You might struggle to then get any work from other businesses. After all, if they speak to the customer you let down, it could put them off working with you! Therefore, make sure you are honest in meetings about what you can do. Be realistic with deadlines and the work you can provide. And then you can ensure you keep the customer happy, and it will be more likely they will return!

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Read More The Secret To Keeping Customers Happy

Customer Relationships

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In the initial phases of any business, your main focus will be on capturing the attention of potential customers. You will seek new sales, new opportunities, new ways to market to people to increase your turnover. You’re right at the beginning of your business journey so, of course, you’re going to want to bring in new business to allow you to hit the ground running and provide vital funds to allow you to expand.

 

There will rarely be a point when a business thinks to itself: “okay, that’s enough new customers now”. Having too much business is one of the perfect dreams of most entrepreneurs, so for most people, new business coming in is always going to be a sign of a healthy, thriving enterprise. However, there will be a point in the life of your business where you turn your attention not just to finding new customers, but to retaining the ones you already have.

Read More Customer Retention: Common Questions Answered

Customer Relationships

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The one thing that must always be at the forefront of your mind when you’re in a business that sells, is the safety of your customer. Something like this is paramount to anything else and should be considered of the utmost importance. Not only does the safety of your consumer show that you care about those who invest in your products, but it shows that you care about the state of your business also. Being able to be fully accountable for everything and show that you have put every practice and measure into place to ensure customer safety is essentially an amazing way to cover your own back, but also empathize with those who are propelling your business. But how do you get to the state of ultimate customer safety?

Read More How To Ensure Customer Safety

Customer Relationships

Grant-Cardone-Sell-or-Be-Sold-15-Commitments

 

 

Do you know what I hate hearing? And I mean really hate hearing.

 

Entrepreneurs who say that they hate selling.

 

What do you mean you hate selling! Selling is what fuels your business. Selling is what puts food on your table.

 

Saying something so stupid as an entrepreneur is irritating.

 

You are probably thinking that I have a background as a professional salesman. Why else would I be so passionate about selling?

 

No, I am not a professional salesman. Although I am a sales affiliate for Dream Big Youth Travel, which is another source of my income.

 

I am just a strong advocate for entrepreneurs knowing how to sell. And not just knowing how to sell, but knowing how to effectively sell. Read More How to Become Effective at Selling!

Customer Relationships Entrepreneurship Sales Small Business

branding
Are you one of those people who think your business and you are separate? You think you can just do whatever you want and still represent your business in a professional manner because you believe these are two separate lives. Hate to break it to you but once you become an entrepreneur, you and your business are one. This means that what you say and do will reflect upon your business, even in your personal life. Entrepreneurship is like a marriage; almost everything you do will be with a reminder of your business in mind. If you do anything to betray the image of your business, it will lead to you failing at keeping that business in existence. Read More The Brand of Your Business and You

Competition Customer Relationships Entrepreneurship Marketing Small Business

knowledgeispower
48 Laws of Power, the book that ambitious individuals are not so likely to admit they like or follow for guidance. Why? Because it deals with human psychology that polite society feels is too “sociopathic” to explore and use. I and others believe it is just about being a realist and exploiting opportunities that present themselves for you to exploit and prosper from. I don’t mean taking advantage of people but instead feeding off what they display to you as far as behavior, personality and motivations. Hopefully you didn’t perceive that statement in the wrong context…but moving forward, what lessons can entrepreneurs take away from 48 Laws of Power? Read More 10 Laws of Power for Entrepreneurs Part I

Competition Customer Relationships Entrepreneurship Productivity Self-Improvement Small Business Young Entrepreneur