There is a lot to be said for outsourcing. You can press pause on your spending, save a fortune on recruitment costs, and make sure specialists are doing the job. The trouble with outsourcing is that those specialists are doing it their way. That doesn’t always agree with your business model. As an entrepreneur, you may feel you have a better way of working anyway. So is your business ready for the challenge of going it alone?
Reception and Personal Assistants
When you first started your company, you might have engaged a remote worker to take on your call answering and general PA duties. This is pretty handy if you don’t need a staffed office, and there are only one or two of you around. As your business grows, however, you may need someone meeting and greeting visitors to your office. You may have more executives requiring an exclusive scheduler and organizer. And your phones may be getting busier and busier. Is it time for you to have that resource by your side now?
Your sales lines may have been pretty busy lately. Your outsourced call center is no doubt offering you a great deal of data about the time and duration of the calls. So why not use that information to staff your own in-house call center? You can personally oversee those calls that need to be escalated. You might even make some savings by utilizing services like cloud-based VoIP Systems for businesses when you set up. Your move from small to medium enterprise could do with some in-house expertise. Speak to your local recruitment agency and consider temp to perm roles to get you started.
You might have outgrown your startup offices and be planning a move to a bigger premises. Have you outsourced your building management services? Consider what you might save by recruiting someone directly. Are there any other advantages to having your own cleaning staff and facilities specialist? Beyond any cost savings, you might also find you’re better able to manage the working hours and duties of people that are under your company’s employ. This could offer a great deal of convenience, especially if you like late nights or early starts.
Agency marketers often offer a great service. However, an in-house team will provide a fuller, more rounded marketing provision that can be changed and developed at your command. Consider the cost of your agency over the course of the year. Could a dedicated marketing advisor offer a more bespoke service? Is it strategically advantageous to hire someone who knows your business needs more intimately? Could they do more regarding the management your marketing campaigns?
It’s not an easy decision to make. Recruiting more people is time-consuming and expensive. It puts a long-term commitment on the table, and it might be risky. When your business has outgrown the services, you’re outsourcing it may still be strategically the right thing to do. Are you ready to become a self-contained, self-managing business? Would you say bye-bye to any of your outsourced provisions?