Our ultimate goal as a business is to provide a good service to our customers. We want them to come back time and time again to our company. After all, it’s the best way to ensure we make money, so the company has a long and fruitful future. However, it can be harder than it looks to keep customers happy. Therefore, here is the secret to keeping customers happy.

 

Always stick to your word

 

It’s easy to big up your company and the service you provide during the initial meeting with your client. After all, you want them to sign the contract so that you have extra work for your company. So you might offer them a service which is beyond their expectations. But it’s so important that you make sure you stick to your word when it comes to what you can provide. Otherwise, it will lead the customer to feel disappointed if they don’t get what you said they would. In fact, they might feel duped, and then your company might get a bad rep in the industry. You might struggle to then get any work from other businesses. After all, if they speak to the customer you let down, it could put them off working with you! Therefore, make sure you are honest in meetings about what you can do. Be realistic with deadlines and the work you can provide. And then you can ensure you keep the customer happy, and it will be more likely they will return!

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Customer Relationships

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In the initial phases of any business, your main focus will be on capturing the attention of potential customers. You will seek new sales, new opportunities, new ways to market to people to increase your turnover. You’re right at the beginning of your business journey so, of course, you’re going to want to bring in new business to allow you to hit the ground running and provide vital funds to allow you to expand.

 

There will rarely be a point when a business thinks to itself: “okay, that’s enough new customers now”. Having too much business is one of the perfect dreams of most entrepreneurs, so for most people, new business coming in is always going to be a sign of a healthy, thriving enterprise. However, there will be a point in the life of your business where you turn your attention not just to finding new customers, but to retaining the ones you already have.

Read More Customer Retention: Common Questions Answered

Customer Relationships

If a business can attract any kinds of customers then that needs to be treated as something of a success. Getting the capital in a startup to keep it rolling is essential. However, as with all things, efficiency becomes crucial. You’re going to keep putting in effort to attract customers, but that effort could be paying off a lot better. You want a better brand of customer and your business needs it. So, how do you ensure you’re getting the customers that you need?

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You don’t really know your market

This should be one of the earliest steps of getting the business running but the truth is that a lot of businesses don’t really put any effort into getting a deeper knowledge of their customer base. Market research is all well and good but it’s only the beginning. Using big data puts together all the different pieces of data you collect from opportunities like looking at marketing analytics, your sales, customer relationship management and more to give you a better view of your customer base. You can understand what their values are, what they’re more likely to be interested in, and where you efforts and budget might be better spent in future.

Read More Why You’re Not Getting The Kind Of Customers You Want

Entrepreneurship

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The small things in life, and in business, aren’t actually that small. In fact, it is these tiny little things, the things we may consider to be minutiae, that often hold the most sway over our chances of success. Worry about the small things and the big things will take care of themselves, that’s how the saying goes right. Of course, if that isn’t enough to peak your interest, Steve Jobs believed that success was in the detail, and he was what we could call quite successful.

 

You see, all too often we get worked up about the bigger things that affect our business, and our hopes, even though we usually tend to have very little or even no influence over these things. That’s where the little things come in, because these are the things we do influence and control, and these are the things that your customer’s notice when they do business with you. For example, there is nothing you can do about a competitor setting up shop across the street, but your offering better.

Read More Success Can be Found In The Detail.

Small Business

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The marketplace in which many businesses operate within has become fiercely competitive due to the decreased consumption patterns of consumers. As consumers become more hesitant about how their money is spent businesses likewise mimic the same behavioral patterns. The problem with this though is that businesses cannot operate in this manner because it does not resonate well with consumers. As a business you operate in order to make a profit; consumers consume in order to satisfy specific needs and wants. If consumers feel that they are being given low quality products and services they transition their consuming patterns elsewhere. Businesses on the other hand cannot just reposition their consumer base instantly without suffering numerous setbacks which can be very costly. This means that businesses must truly create value for their consumers especially during these challenging times in order to remain competitive amongst the varying options competitors present to consumers. Read More Creating Value For Your Consumers

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To put it plain and simple the replacement refs covering the NFL games are pretty much horrific, a complete embarrassment to the organization. Currently the NFL is in a lockout situation with the veteran refs who have years of experience covering NFL games and also have years of knowledge when it comes to rules and game play. The refs in place have no such experience or knowledge and it really shows when you are forced to watch these horribly called games. It is as if every week it gets worse and worse, leaving you puzzled in amazement as to how this debacle can continue to go on. Blatant calls that any fan can make seem to be blind to these replacements and this is even with them having the luxury of replay review. It seems like the refs want to outdo themselves on how much more inefficient and dumbfounded they can become. The whole occurring fiasco is a major distraction for the NFL and just continuous to further piss off fans, players and coaches. Read More Why You Do Not Want a NFL Ref Lockout Situation

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2 million pre-orders in 24 hours is what Apple recorded for the long-awaited arrival of its much-anticipated iPhone 5. That is double the amount of pre-order sales recorded last year for the iPhone 4. Insane right? During these trying economic times it speaks volumes about what can be accomplished with the right formula in your possession. Apple seems to have found the right formula when it comes to the products it provides and the messages of innovation that go hand in hand with their production. Apple’s two main attractions; the iPhone and iPad always seem to produce hyper anticipation but why is this so? Simply put they understand the needs and wants of their market? Read More Why Apple’s iPhone 5 Set a Sales Record

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