There are few things more frustrating than a customer or client who won’t settle their bill.
After all, it will have cost you time, money, and effort to do all you can to assist them when they use your company. You will have an investment, which you expect will be repaid when the invoice falls into their notice. For the majority of the time, you will find this is the case, and payments will be received promptly. Yet there will always be one customer or client who just doesn’t quite seem to understand their responsibilities.
It’s a frustrating, impossible feeling. You know they could pay; you know they agreed to pay; but after awhile it can feel like you’re chasing a ghost. Remembering and pursuing all the invoices that you have outstanding is a full-time job in and of itself, but just letting them slide not only costs you money but also sets a bad precedent.
So if you have billed for something and not received payment, what are the next steps you need to take to ensure you get what’s owed to you?